Lower cost to employ
Stop carrying the full cost of recruiting, training, managing and covering your own operators. A dedicated partner seat costs a fixed monthly amount.
OUTSOURCED CONTROL ROOM · UNDER YOUR BRAND
Your control room.
Our dedicated team.
Dedicated partner monitoring desks, software and technical support that you can offer under your own brand. Extend your control room overnight, at weekends or 24/7, or hand it over entirely, without losing your customer relationships.
Recurring 12-hour shifts · No setup or training charge · Next-day cover possible
Save up to 50%on your cost to employ*
Zeroset up costs
24/7/365dedicated partner desk coverage
WHY SECURITY COMPANIES USE A PARTNER DESK
Keep the customers. Lose the overhead.
Your brand, your procedures
Calls answered in your name, your paperwork and report headings, your escalation rules. Your customers deal with you.
More hours covered
Add nights, weekends or full 24/7 cover on a recurring rota, with supervision and trained cover managed by Omnivision.
Full visibility
Weekly reviews for the first three months, Immix and Power BI reporting, and full access to records including call recordings.
HOW IT STARTS
From first call to first live shift.
- 01
Teams meeting
30 minutes to understand your sites, workload and current cover.
- 02
Agree the scope
Operators, shift pattern, procedures, platforms and reporting.
- 03
Train and go live
From next day cover, continued training and support for your team.
WHAT YOUR DESK CAN HANDLE
Outsourced CCTV and alarm monitoring, done your way.
- Event-driven CCTV monitoring
- Continuous live CCTV watching
- Intruder & fire alarms
- Lone-worker alarms
- Remote access & gate control
- Out-of-hours & 24/7 cover
QUESTIONS
What partners ask first.
See if a dedicated partner desk fits your operation.
30 minutes on Microsoft Teams with a member of our team. No obligation, no technical specification needed.
*Versus directly employing a 24/7 control room seat at National Minimum Wage (£16.30 per worked hour incl. NI, pension, holiday = £142,788/yr). Savings vary. See the business case.